Knowledge Base - How do I use call History [Yealink]

The following document summarizes call History operations.

Viewing & Navigating Call History Lists

Start from the Idle screen:

T29G Idle Screen
T29G Idle Screen


Press the History button (or the Up navigation key)

T29G Call History
T29G Call History


Select the Call History list you want to view by using the Left or Right navigation keys. Available Call History lists are:

  • All Calls - Shows all calls placed, received, and missed on the phon
  • Missed Calls - Shows the last 60 missed calls
  • Received Calls - Shows the caller ID of the last 60 answered calls
  • Placed Calls - Shows all calls placed from the phone
  • Forwarded Calls - Shows calls forwarded by the phone (on desktop phone sets only)


Select the specific call you want to view by using the Up or Down navigation keys.


The soft keys on the bottom of the screen allow you to:

  • Press Back to exit the History function.
  • Press Delete to remove the record of the call (see note below)
  • Press Option to open a sub-menu
  • Press Send to dial the number using the associated line
  • Press OK (center of navigation pad) to view the details


Pressing Option opens a sub-menu 

T29G History Options
T29G History Options


Here we see further options for this call record:

  • Detail opens the Call History Detail record
  • Add to Contact
  • Add to Black List
  • Delete All deletes all Call History lists

Here we see a sample Call History Detail record:

T29G History Detail
T29G History Detail


The soft keys allow you to press:

  • Back to exit the detail record to the History list
  • Edit jumps to the dial screen as if you had entered the number, but not dialed
  • Send dials the number as displayed

Here we see the results of pressing the Edit soft key. You could use the Left or Right navigation keys to move through the number (for example to insert 011 for international, or remove it as needed), or change the Line to be used (if applicable) prior to pressing Send

T29G History Edit
T29G History Edit


Deleting an Entry from the Call History Lists:

  1. Press Option and select Delete Entry.


Deleting the History List:

  • To delete all items on the all lists, press Option then select Delete All.


Note that even if you delete one or all calls, that the call records are still maintained by multiple parties. Each carrier involved in routing the call will still have record of that call occuring.


Calling from the Call History Lists

To dial a number from one of the Call History lists:

  1. Choose the call.

  2. Press Send.

If the call was from a long distance number or an outside line, you may have to edit the call before dialing it. Press the Option -> Detail button and Edit to edit to the number before dialing.

Saving a Call History List Number to Your Directory

  1. In the call history list, choose the call.

  2. Press Option and select Add to Contact. Note that this address book is local, and can be lost if not exported / managed.

  3. The Add to Contact screen appears.

  4. Edit the information (if desired) and press Save. The entry is added to your directory.


Applies To

Yealink SIP-T21P-E2, Yealink W52P / W52H, Yealink SIP-T48G, Yealink SIP-T29G, Yealink CP860 (EOL), Yealink CP920, Yealink CP960, Yealink W60P / W56H, Yealink CP930W, Yealink SIP-T43U, Yealink SIP-T46U, EXP43

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