Access Control List
Automatic Calling Unit
Asymmetric Digital Subscriber Line
An alternate email address which may redirect to one or more recipients.
American National Standards Institute
Software program that runs on your computer.
Analog Telephone Adapter
Refers to how much data you can send through a network or modem connection.
BlackBerry Enterprise Service / Server
Bring Your Own Device
type of memory related to RAM
Call detail records contain information about the numbers that were called from a particular phone, the duration of the call, the date and time of the calls, and the cell site information for cell phones.
refers to thinkness and quality of wiring
The CCTS (Commission for Complaints for Telecom - Television Services) https://www.ccts-cprst.ca/ is an idependent entity and was created by the CRTC as an industry funded group created to act as an arbritrator of complaints against telecom and television service providers.
Any letter, number, space, punctuation mark, or symbol that can be typed on a computer.
term for anything that involves delivering hosted services over the Internet
A conference bridge allows you to add a group of people to participate in a phone call. Collaboration is what keeps a company fresh and innovative. This feature offers employees the opportunity to listen to instructions and express opinions. Together, you can enhance your business, products, and customer experience.
Central Processing Unit, acts as a computer brain.
Canadian Radio-television and Telecommunications Commission
The desktop is the primary user interface of a computer.
Direct Inward Dial (Number) - a telephone number often assigned to reach an individual directly. The term may refer to the action of dialing a DID or the DID number.
Domain Name Server
A Direct Station Selection (DSS) key is used on a phone or sidecar to allow monitoring and/or direct dialing of an extension. These keys can also often be programmed as one touch dials for external numbers as well. Sometimes they are referred to as Busy Lamp Field (BLF) keys.
Electronic Hook Switch
the process of encoding information in a way that hackers and others who are unauthorized cannot read it, but that authorized people can.
Electronic Serial Number
An F-A-Q (or pronounced) "fak" is used to indicate both a single frequently asked question as well as a list of such questions. Some people pluralize the work pronouncing "FAQs" like "fax".
File Transfer Protocol is a method of transferring files over the Internet between a server and a local computer.
Foreign eXchange Office interface.
Foreign eXchange Subscriber interface.
Global Positioning System
Hard Disk Drive or Hard Drive is the device normally used for local storage of the operating system and user data on a PC.
Hyper Text Markup Language
HyperText Transfer Protocol
HyperText Transfer Protocol (Secure)
Information Technology (sometimes written as IT and often replacing IS for Information Systems).
International Mobile Equipment Identity
Apple's operating system.
Internet Protocol - a larger protocol encompassing TCP, UDP, etc.
Internet Service Provider - the company providing connectivity to the Internet.
Local Area Network
The telephone service provider that a client is transferring from.
MAC Address is a Media Access Control address or "hardware" address associated with a network interface.
corporate email platform
Mail server, calendaring software, and contact manager.
A device that connects a network to the Internet.
Network Adaptor Card
National Emergency Response Centre
Network Interface Card
"OS" software that communicates with the hardware and allows other programs to run.
A transparent fiber made of glass (silica) or plastic. It is flexible and a little thicker than a strand of human hair. It's main function is to transmit light between the two ends of the fiber.
The originator in VoIP telephony is the point where the call is initiated.
Peer to Peer - may refer to any client computer to computer connection but often referring to the use of specific protocols such as BitTorrent.
Private Branch EXchange
Personal Information Management
Packet Internet Groper/Gopher
A place to launch software.
The air handling space between walls, under structural floors, and above drop ceilings, which can be used to route intra-building cabling.
Point of Contact
Power over Ethernet
Point of Failure
Point of Presence
Post Office Protocol Version 3
Plain Old Telephone Service
To power cycle a device means to turn it off and turn it back on again.
Peer To Peer Networking
A list of sites that have been allowed for browsing on the server.
Permanent Virtual Circuit
Remote Access Server
Relational Database Management System
Remote Desktop Protocol
Enables you to view another computer's desktop on your computer.
Reason For Outage
Research In Motion
A list of extensions that may be rang together or in sequence.
A device that forwards data packets between computer networks, creating an overlay internetwork. Routers are like traffic directors of the Internet.
Real-time Transport Protocol.
Request To Send
Session Border Controller
Special computer used for central storage and data processing.
SIP (Session Initiation Protocol) is a protocol used to initiate voice and/or video conversations over the internet.
Simple Mail Transfer Protocol
Structured Query Language- standard language for accessing and manipulating databases
Simple Text Markup Language
Secure Transfer Protocol
Transmission Control Protocol - part of IP - based on stateful sessions for reliable communication.
Termination refers to the routing of VoIP telephone calls to the called party or "endpoint."
All VoIP calls have an originator and a terminator, the origination point being where the call is initiated (the caller) and the termination point being where the destination of the call is (the one being called).
A small low powered computer intended for connecting to a server.
User Datagram Protocol - part of the IP protocol - based on messages - less reliable than TCP but better suited to real time data such as VoIP.
An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you called a company, and you are directed to use your keypad to reach the desired department.
The Uniform Resource Locator (often a website address). The URL specifies where to find an identified resource.
The means in which a person controls a software application or hardware device.
Voice over Internet Protocol is a process of transmitting phone calls digitally over the internet.
Virtual Private Network
Wide Area Network - an interconnection of LAN's often depending on dedicated connections or more commonly the Internet.