If Schrodinger lived in a world with voicemail, he would have had another paradox....
Schrodinger's Voicemail Paradox. Unless you know for sure, the voicemail could be returned (alive) or ignored (dead).
In a world with no busy signals, a critical problem facing business today is knowing that your team is getting back to your clients in an efficient manner. While queue reports and both standard and custom reports on call details are possible, what often matters most to a client is how fast they get a callback.
Clients might expect to leave a message but they will not tolerate a missed callback.
PhoneOpts will allow you to ensure greetings are recorded, and can tell you how many messages are left in a mailbox - but how quickly are your team responding to clients?
Now you can know!
A few changes are required to make this report effective.
With a few procedural changes, this report can provide valuable insight. For each mailbox you will know:
Times are tracked for daytime / open hours separately from night time / closed hours. Using these reports, metrics can be developed and targets achieved.
Now you can identify problem mailboxes and ensure all your team works to meet the company goals.
Reports are produced weekly, and monthly. A report for a week (Sunday to Saturday) will be produced on Sunday and emailed. The monthly report will be produced on the first day of the month for the prior month. The monthly report includes the entire calendar month which will not align with the weekly report.
Please contact your representative to configure this valuable report!